Returns & Exchanges

Due to the perishable nature of our products, Hello Sweets Candy cannot accept returns for food items once they have left our facility. If your order arrives damaged or incorrect, please reach out to our team within 48 hours for a replacement or store credit.

Return Process

• 1.
  Document the Issue

  Take clear photos of the shipping box, the internal packaging, and the specific candy products that are damaged or incorrect.

• 2.
  Contact Support

  Send an email to our customer service team with your order number and the photos attached to initiate a claim.

• 3.
  Review Process

  Our quality assurance team will review your request within 2 business days to verify the issue and approve a resolution.

• 4.
  Resolution

  Once approved, we will immediately process a replacement shipment or issue a store credit to your account for the value of the affected items.